Defy L350 Instruction Manual download pdf (Page 23)

Rigid Lifelines

Defy™

Self-Retracting Lanyards Manual

844-467-4443

Service Policy

1. Obtain as much information as possible concerning the problem through

personal observation by yourself or other authorized personnel familiar with

the job and equipment: include model, serial and/or part numbers, voltages,

speeds, and any other special identifying features. Be prepared to discuss the

situation in detail.

2. All authorized labor charges will be based on straight time. Hourly rates,

estimated man hours, and not to exceed total dollar amount required for

corrections are to be agreed upon before authorization is given. There will

be no allowances for overtime except in dire emergencies and then only with

prior approval.

3. A verbal agreement may be reached immediately on both the method of

correction and the approximate cost. A warranty authorization number will

be assigned for the speciﬁc incident. A conﬁrming written authorization will

be forwarded to the distributor.

4. The distributor must send an itemized invoice, showing our release number

or invoice number and warranty authorization number after authorized

corrections have been made. A credit memo will be issued by accounting after

the invoice has been received and approved. Warranty charges ARE NOT to be

deducted from outstanding open account invoices under any circumstances.

5. Any ﬁeld corrections made prior to an authorization by Rigid Lifelines will not

be accepted as a warranty charge or the responsibility of Rigid Lifelines. Any

modiﬁcation to the equipment made without prior approval of the seller will

void all warranties. A verbal authorization for modiﬁcation may be obtained,

in which event a warranty authorization number will be assigned for the

speciﬁc modiﬁcation. A conﬁrming written authorization will be forwarded

to the distributor.

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Defy L350 Instruction Manual Page 23